River Practice in Truro, Cornwall is proud to offer services that work for our patients and their needs.
Today we want to talk to you about our Treatment Coordinators, who provide an extra service to make your experience here a great one.
What about the Treatment Coordinators at River Practice?
Here at River Practice, we use Treatment Coordinators as part of our service with private orthodontics.
This treatment is used for people who would like to improve the appearance of their smile. This could be because they have crooked teeth or want to make changes to improve the alignment of their teeth.
Orthodontics straightens your teeth to move them into a better position and is carried out with a fixed or removable brace. This treatment can have a direct impact on a person’s quality of life, improving their confidence as well as making it easier to eat and maintain good oral hygiene.
Our treatment coordinator service offers patients a free consultation appointment to discuss treatment options. At River Practice, we don’t charge for this initial appointment, as it is a meet and greet to discuss options and gather the information required to make a decision about treatment.
We are very lucky to have a space within the practice, to offer a relaxed and non-clinical environment for our patients.
We will welcome you into our patient lounge, as a place to chat to one of our Treatment Coordinators in a peaceful setting that does not feel clinical in the slightest.
Our team are trained and experienced in communicating with patients and finding the best way to work with you specifically for your needs.
You will get the chance to discuss the different services available, while also having the chance to hear about the pros and cons, care of braces alongside any diet and care advice.
You will be able to discuss your options and feel relaxed to discuss any questions you may have. This could be wondering how long the treatment will take, if you are concerned about pain or anything else that you would like clarification on.
We are also able to give an explanation of what it is like to wear a brace and the appointment sequence required.
Not only this, at River Practice you get the benefit of the specialist orthodontist pop in and confirm the best treatment options, time scale and pricing, so you have all the information you need to make your decision.
In the near future, we are hoping to expand our services in areas such as implants and periodontics.
What are the main roles as a Treatment Coordinator?
Point of contact for patient
The great thing about having a Treatment Coordinator is that they will always be your first point of contact. It is almost like contacting a friend over the phone; it’s simple, informal and a stress free experience.
Your Treatment Coordinator can manage your treatment every step of the way. This may include scheduling appointments, finance and will remain with you throughout the treatment in case you have any problems or questions.
Dental treatments can be daunting for many people, so having a Treatment Coordinator can create a more relaxed environment and experience.
Maintaining management of treatment, cost and relationship
A Treatment Coordinator is with you every step of the way. They also speed up the process of your treatment and as a patient you may not have enough time to discuss your questions with a dentist.
That’s when a Treatment Coordinator comes in – for patients who feel they cannot discuss everything they would like to with their dentist. This could be for a number of reasons; perhaps the dentist is short on time, or the patient is worried that the dentist will think their question is silly or concerned about discussing cost.
With a Treatment Coordinator, you won’t have to worry about asking questions and everything will be clear about your treatment.
Benefits of having a Treatment Coordinator
One of the most beneficial elements of having a Treatment Coordinator is that it is away from a clinical environment.
You can feel relaxed discussing your options in an informal room, with a friendly and trained professional.
This also gives you the chance to meet the staff within the dentist practice, as well as getting to know the environment before your treatment begins.
Discuss treatment options and cost
Within this consultation, you will find it a lot easier to discuss options and costs compared to your dentist. Your Treatment Coordinator is only a phone call away and can be contacted whenever you like during opening times.
Great patient centred service
By having the option to have a Treatment Coordinator, your customer experience will be enhanced. It’s a chance to feel comfortable within the dental setting, while also receiving a useful and professional service made especially for you.
Communication can be difficult if the first time you speak to the dentist is in a dentist chair. It is much more laid back if you’re in a lounge discussing your options first.
Be listened to
Your Treatment Coordinator is there to listen to you. So don’t be shy – speak out about your issues and they can make it work for you. You will share a great relationship, they are there to offer a helping hand and guide you through the process, while also being trained in answering any of your questions.
Improved levels of customer service
Through this available service, this means that more focus is on the patient. We are able to manage treatments more efficiently, while also providing a point of contact for you to talk to.
We want you to feel like you are receiving a professional and brilliant service from the team at River Practice. Whether you are an existing patient or new to the practice, it is a service everyone can benefit from.
Increase in confidence for the patient
If you have someone who you can turn to, and a certain place to discuss options and questions. This will make you more confident in your treatment, the future and attending appointments. You will be guided through your treatment, with the opportunity to speak out about anything that is concerning you.
Build a relationship you can trust
It’s always nice to be welcomed by a friendly voice, whether that’s by phone or in person.
“Being a Treatment Coordinator is a very awarding role –it gives me the opportunity to talk to patients in depth about their treatment needs, they have the opportunity to discuss any concerns and I can take the time to explain what the treatment will involve. Once the Specialist has confirmed a treatment plan I can explain the finance and appointment details.
I really enjoy seeing the patient progress through their treatment and being a point of contact if they need me. “
If you are considering orthodontic work, then please contact River Practice today. We provide a whole range of service including fixed braces, removable braces, invisible fixed braces and invisible removable braces.
Interested? Contact us today.